We’ve improved our zip processing for files you deliver via “Share” using the Desktop App or the web interface (the new web client, not the “classic” version).
Now we start the zip processing for all the files you Share right after you do the Share, and almost always have it ready on the file delivery page by the time the recipient sees it.
There’s a new link right on the page to immediately download all as a zip:
It’s only for Shares of more than one file, and is limited to a total size of all files under 2 GB (over that and the browser will have trouble anyway).
The zip processing for users logged into an actual account remains unchanged, but those users have the option of downloading via the Desktop App.
Although Microsoft Sharepoint is different from My Docs Online in scope and application (it’s usually used in company intranets) it often comes up in customer conversations. Or more often in conversations with people who call/chat/email to ask about Sharepoint because we often come up in searches related to Microsoft products and technologies like Sharepoint, which like My Docs Online includes Web Folders support.
If you are looking for a Sharepoint migration tool you should take a look at Sharegate, which just had its second anniversary.
If you’re a My Docs Online customer you know how important customer service is to us. We’ve got real people answering the phones in our Florida based offices. We have real people, not auto-responders who reply to your email messages. But what many of you may not know is that we’ve now got those same people answering live chat requests that can be launched from our website. We’ve added live chat to many of our web pages to make it as easy as possible for you to get your questions answered. It’s the latest addition to our business communication options.
Any time you see the “Click for Live Help” button it means we’ve got trained staff standing by to answer your chat questions.
Why is live chat a great way to reach out to us? Sometimes you just have a quick question, or need a link to an instructional page, or have a question about account configuration, or file permissions. Whenever you want to reach us with a question, comment or suggestion and you see that blue box just click it and launch the chat. We look forward to chatting with you.
